Booking, Cancellation & Rescheduling Policy
Your appointment time is reserved especially for you
At Élan, every appointment is thoughtfully scheduled to allow the time, care and attention your treatment deserves. As a private one-to-one studio, late cancellations and missed appointments leave reserved time that is often unable to be offered to another client.
To keep scheduling fair and seamless for everyone, please take a moment to familiarise yourself with the following policy.
48 Hours’ Notice
We kindly ask that all cancellations or appointment changes are made at least 48 hours before your scheduled appointment.
Late Cancellations
Appointments cancelled or rescheduled with less than 48 hours’ notice will incur a fee of 50% of the booked service value.
Appointments cancelled or rescheduled within 24 hours of the appointment will incur 100% of the booked service value.
No-Shows
Missed appointments without notice will be charged 100% of the booked service value.
Late Arrivals
Please arrive on time so your full treatment can be enjoyed without rushing. Arrivals more than 15 minutes late may result in the treatment being shortened, adjusted or cancelled where there is no longer sufficient time to complete the service safely and to Élan’s standard. In this instance, the full service fee may apply.
Need to Reschedule?
You’re welcome to manage your appointment through our online booking system or contact Élan directly. Where enough notice is provided, we’ll always do our best to make the change as easy as possible.
Thank you for respecting the time reserved for your appointment and for helping Élan maintain a calm, considered experience for every client.
FAQs
Do you offer HEMA-free BIAB?
1
Yes. Élan offers HEMA-free BIAB options for clients seeking an alternative to traditional gel systems. The most suitable product and structure are selected according to your natural nails, lifestyle and desired result.
What is the difference between
BIAB and Bio Sculpture?
2
Both BIAB and Bio Sculpture are professional systems used to support and enhance the natural nail. Depending on your nail condition, preferred length, lifestyle and desired finish, one system may be better suited to you than the other. At Élan, the choice is tailored individually rather than using the same system for every client
Do I need to book removal if I already have product on my nails?
3
Yes. If you are arriving with gel, BIAB, builder gel or another product applied by a different nail technician, please select the appropriate removal service when booking. This ensures enough time is reserved to safely remove the existing product and complete your chosen treatment without rushing.
How are your instruments cleaned and sterilised?
4
Reusable metal instruments follow a meticulous multi-step hygiene protocol. They are thoroughly pre-cleaned using dedicated professional equipment, sealed in individual sterilisation pouches and sterilised in an autoclave. A fresh, sealed pouch is opened in front of you at your appointment — part of Élan’s uncompromising approach to hygiene and care.
Is parking available nearby?
5
Yes. Convenient parking is available at Westfield Bondi Junction, just a short walk from Élan Nail Atelier. We recommend allowing a little extra time before your appointment for parking and making your way to Studio 20 inside Salon Lane.